- Valid Mon - Thu: 10am - 10pm; Fri: 10am - 10.30pm. Valid on school holidays.
- Weekday vouchers are strictly not valid for use on public holidays. Weekend prices apply instead.
- Children voucher is valid for children below the age of 12 years old and a minimum height of 107cm.
- Limit 1 voucher per transaction.
- Multiple purchases are allowed, but must be made in separate transactions
- All voucher purchased are not exchangeable, refundable or cancellable.
- After redemption of voucher, refund or replacement of ticket is not allowed.
- No-shows and unredeemed vouchers forfeit Fave voucher.
- No extension for expired voucher.
Rules and regulations of riding:
- All riders must present a government photo identification in order to ride.
- Riders must be over 107cm (42”) to bodyboard on the FLOWRIDER®. Riders must be over 122cm (48”) to ride standup on the FLOWRIDER ®
- If riders are below the age of 18, riders must be accompanied by a parent or legal guardian with a valid photo identification for sign off.
The FLOWRIDER® is not valid for customers under any of the following conditions:
- Recent accident, injury or a current medical condition such as heart problems, high blood pressure, aneurysms, neck or back problems.
- Under the influence of drugs or alcohol.
- Riders must be able to swim in fast moving water.
- Riders must follow the guidelines of proper attire to play the FLOWRIDER®. Riders are required to wear proper fitted water sports attire, board shorts, and basic t-shirt. No bikinis or casual wear such as jeans, nor any other outfit with buttons and zips are allowed.
FLOWRIDER® 1 Utama house rules:
- Every rider must register and fully complete the indemnity forms before playing the FLOWRIDER®.
- Riders must arrive 1 hour before ride time.
- All payments must be made before every session on the FLOWRIDER®.
- RFID wrist bands are only issued to the rider and the accompanying parent or legal guardian.
- House towels are available for rental at RM5 per session of booking. RM15 deposit is required for every towel rental and will be refunded when the towel is returned in its rented out condition.
- Lockers are available on complimentary use for 1 hour before and 1 hour after your ride session. Your locker automatically double lock itself after the time allowed and you have to approach the Customer Service for assistance. For every extra hour incurred after that, you will be charged RM5.
- Toilets and shower room in FLOWRIDER® 1 Utama is solely for Riders and their accompanying parent or legal guardian.
- You are to be responsible for the good care of your belongings. FLOWRIDER® 1 Utama is not responsible for any losses or stolen property.
- Proceed to the FLOWRIDER® for check-in and safety briefing by the FLOWRIDER® 1 Utama instructors, 15 minutes before your ride session.
- There is strictly no smoking within the FLOWRIDER® 1 Utama premises.
- FLOWRIDER® 1 Utama will manage the opening of the waves according to capacity and at its sole discretion.